Privacy Policy – Poira Labs LLC

Data Collection

We collect personal information that you provide to us when you use our services:

• Contact information (name, email, phone number)
• Educational institution information and student data
• Payment information (processed securely through Stripe)
• Technical data (IP address, browser type, device information)
• Usage data, analytics, and application performance data
• Communication records and support interactions

Payment Information

When you make a purchase, we collect and process payment information through our secure payment processor:

• Credit/debit card information (processed by Stripe, not stored by us)
• Billing address and contact information
• Transaction history and payment receipts
• Subscription status and billing cycles

Third-Party Services

We use trusted third-party services that may collect data:

• Stripe - Payment processing and billing management
• Google Analytics - Website usage analytics and performance monitoring
• Firebase/Google Cloud - Application hosting and data storage
• Vercel - Website hosting and content delivery
• Customer support tools and communication platforms

How We Use Your Data

We use the collected information for the following purposes:

• Providing and maintaining our educational software services
• Processing payments and managing subscriptions
• Customer support and technical assistance
• Service improvement and new feature development
• Security monitoring and fraud prevention
• Legal compliance and regulatory obligations
• Communication about service updates and important announcements

Data Retention

We retain personal data for different periods based on the purpose:

• Account data: For the duration of your account plus 3 years for legal compliance
• Payment records: 7 years as required by financial regulations
• Support communications: 3 years for service improvement
• Analytics data: 26 months (Google Analytics standard retention)
• Marketing data: Until consent is withdrawn or account closure

Your Rights (GDPR & Privacy Laws)

Under GDPR and other privacy laws, you have the following rights:

• Right to access your personal information
• Right to correct inaccurate or incomplete data
• Right to delete/erase your personal data ('right to be forgotten')
• Right to restrict processing of your data
• Right to data portability and transfer
• Right to object to processing for marketing purposes
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities

Cookies and Tracking

We use cookies and similar technologies. For detailed information:

View our detailed Cookie Policy

Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Multi-factor authentication and access controls
• ISO 27001 certified security management system
• Regular data backups with encryption
• Employee training on data protection and security

Contact Us

For privacy-related questions or to exercise your rights, contact us: