Refund & Cancellation Policy

Overview

Our apps are distributed through the App Store and Google Play. In-app purchases and subscriptions are charged by Apple or Google, and the payment passes through the store before it ever reaches us. Your purchase is therefore covered by the refund rules of the store you bought it from.

When a Refund Request Makes Sense

In the cases below, a request to the store is reasonable and we will support it.

• The app does not open or keeps closing on the device you bought it on
• A feature you paid for was not applied to your account
• The purchase was made by accident, in particular from a child's device
• You were charged more than once for the same purchase
• A subscription renewed after you believed you had cancelled it

What Is Unlikely to Be Refunded

Stores usually decline refunds in the following cases.

• Subscriptions used for most of the paid period and close to expiry
• Requests made after the store's own refund window has passed
• Cases where the app works as described and simply was not liked
• Accounts closed for sharing or for breaking the rules
• Content given away for free and promotional codes

Cancelling a Subscription

Subscriptions are managed from your store account; you do not need to ask us to cancel one.

• iOS: Settings > your Apple Account > Subscriptions
• Android: Google Play > profile > Payments and subscriptions
• Cancel at least 24 hours before the renewal date
• Access continues until the end of the paid period
• Deleting the app does not cancel the subscription

How to Request a Refund

The request goes to the store the purchase was made in.

How Long It Takes

The timing is the store's, not ours.

• Apple usually decides within 24-48 hours
• Google Play typically decides within a few business days
• An approved amount appears within a few business days, depending on the payment method
• Card refunds also depend on your bank's own processing time

Disagreements

What to do if you disagree with the store's decision.

• Use the store's own appeal process first
• Write to us with the purchase date, order number and device
• If the cause is a fault in the app, we will confirm it from our crash records
• Please contact us before filing a chargeback with your bank

Contact

For questions about a refund, reach us at the address on the contact page. Including the order number gets you a faster answer.